Support

We'll help you

Before you contact our support team it might be a good idea to read our Documentation which you can find at docs.krokedil.com. There you will find plugin specific documentation, but also general information regarding our plugins and WooCommerce.

Get in touch with our support team through the form below.

Create a support ticket

Our support staff usually respond within four hours during regular business hours (9am-5pm).

Which plugin do you need help with?(Required)

E-mail(Required)

Answers will be sent to this address, please double check for typos.

What kind of problem are you having?(Required)

Subject(Required)

Summarize your question in a few words.

How can we help?(Required)

Please describe the problem you are having in as much detail as possible.

WooCommerce system report

This report contains information about your website that is very useful for troubleshooting problems. You can find it on your site under the admin page WooCommerce > Status. Click “Get System Report” and copy and paste it here.

Additional logs and screenshots

Providing relevant logs and screenshots can be very useful for troubleshooting e.g. a specific order. Get more information on how to find these here and then use quickforget.com to load up and get a secret URL that you enter below.

QuickForget secret URL

By submitting the support case, you provide us with personal information and any customer data. If you are interested in learning more about how we handle privacy information, read more here.

This plugin is sold via woocommerce.com and therefore support is also handled from there. So log in to your woocommerce.com account and submit the case there and then we will help you as soon as possible.

Support for this plugin is handled via support@qliro.com. However, please see if our documentation for the plugin can solve the problem first.

Support for this plugin is handled via support@billmate.se. However, please see if their documentation for the plugin can solve the problem first.

Name

This field is for validation purposes and should be left unchanged.

FAQ about support

I have purchased/downloaded my extension on woocommerce.com, can I register a support ticket here?

Support tickets for plugins purchased on WooCommerce.com should be registered via WooCommerce support. Create a new ticket if you want an answer from their support staff, do not add your question via the Community Forum.

Do you offer phone support?

For questions regarding our plugins we only offer support via email.

What do I need to think about to be able to get support?

We strive to provide the most accurate and quick support as possible to our customers.

To ensure good quality of the assistance we provide, it is important that we are given the ability to troubleshoot in a way that results in an effective working environment for us as well as little impact as possible on the shop’s customers.

This means that:

We need access to a staging environment (ie a cloned version of the website). This staging environment needs to be accessible via a public URL.
We need access to a WordPress login with admin capabilities. If it is a Multisite, we need Super Admin capabilities.
We need access to SFTP credentials.

Without the information above, we have no way to guarantee help with troubleshooting.

Exception of these requirements are simpler support tasks where the problems are related to configuration and basic settings of the module.

Support

We'll help you

Before you contact our support team it might be a good idea to read our Documentation which you can find at docs.krokedil.com. There you will find plugin specific documentation, but also general information regarding our plugins and WooCommerce.

Get in touch with our support team through the form below.

Create a support ticket

FAQ about support

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