1. What personal data do we process and why?

Depending on the reason for our contact we process different personal data. Under each headline you can read more about what we process and why.

In our work we sometimes have access to personal data since we get login to your website/online store. This personal data is never used by Krokedil (unless you specifically assign us to do so). We have professional secrecy in our work and we only do what we are hired to do. Your safety is crucial to us and we work in many different ways to keep high data security.

It is only if we are responsible for web hosting of your site that we need a data processor agreement.

1.1. When you communicate with us

You can choose to communicate with Krokedil in various ways – through social media, e-mail or our contact form.

We process:

  • Name and contact information
  • Information about your question or your errand

We process your personal data to:

  • Help you with your matter
  • Enhance our services and information

1.2. When you visit krokedil.se or krokedil.com

When you visit our website we process:

  • Information on how you interact with and use our website
  • Information about your visits through so called cookies. For more information on how we use cookies, see further on

We use your personal data to:

  • Analyse data traffic

1.3. When you use our plugins

When you choose to use our plugins you are Data Controller for the customers who makes purchases through your webstore. Krokedil does not process your customers personal data.

What we do handle is:

  • Your name, company name and contact information if you buy the plugin at krokedil.se or krokedil.com. If you buy/download it through other channels we do not process this information.
  • Information regarding your errand in those cases you contact us, for example in asking for support.
  • For support related issues we might ask for login and password credentials to your site and ftp, if this is required in order to troubleshoot.

We use your personal data to:

  • Provide you with our plugin
  • Troubleshoot and communicate with you
  • See history if you get back with more support issues

1.4. When you subscribe to our newsletter

We process:

  • Name and e-mail

We use your personal data to:

  • Provide you with our newsletter
  • Get statistics for newsletters sent.

2. Legal ground for processing

We process your personal information for yours and ours vital interest in us handling your case, delivering a service or product and communicating with you.

3. Period for which the data is stored

The personal information is stored for the time necessary for Krokedil to fulfill their obligations or for time required due to other legislation.

4. Third party

We use third party in following areas in order to fulfill our obligation:

  • Payment providers
  • Accountant service

5. How do we protect your personal information?

Your integrity is vital to us and we have constant focus on security. Our routines are designed to protect your data according to the GDPR.

6. Cookies

Cookies are textfiles that the website you are visiting request to save on your computer in order to give access to different functions. You can set your web browser so it automatically denies cookies. On krokedil.se and krokedil.com Google analytics is used to meet the amount of visitors, Facebook-pixel is used to enhance marketing and cookies are used for login and shopping cart.

Your rights
You have the right to get information about your personal data processed
You have the right to rectification of inaccurate personal data
You have under certain circumstances the right to erasure of personal data
You have under certain circumstances the right to object to processing of personal data

If you want to learn more about GDPR and your rights you can read more here
http://eur-lex.europa.eu/legal-content/SV/TXT/?uri=CELEX:32016R0679
If you have questions or comments you can contact us on info@krokedil.se.